8th Annual Best in Europe, Middle East & Africa Best Practice Conference 2013

The 8th annual Europe, Middle East & Africa (EMEA) Best Practice conference from ContactCenterWorld takes place in beautiful Vienna, Austria. Come and meet with the best in the region as they share best practices in contact center strategies, leadership, technology and resource management.

Comments from past delegates to these amazing conferences:

I found that the material covered was very relevant to all contact centers in today's environment. The quality of the presentations were very good as were the group discussions. I thought it was much better then other conferences that I have attended in the past, as many of them have vendors presenting & it is much oriented to selling then providing real life examples.
Glenda Mailloux, Senior Director Customer Care - Qtel International Qatar (30 years at all levels)

I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees
Tunde Hubina, Customer Care Director - UPC DTH Sarl Luxembourg (15 years)

This event tops all previous events i attended! Cannot name them but they were in Sweden, France, Jordan, & two other countries but this one is more serious!
Ghassan Anabtawi, General Manager - REACH Palestine

The fact that everybody takes a full participation, or at least has the opportunity to do so, & shares concerns, challenges & lessons? learned is a key differentiator.
Gustavo Madeira, Director - ZON Multimedia Portugal (7years in consulting, 1.5 years as Customer Care Director)

The openness of all presenters was refreshing, & it was a pure best practice event. There's no point in re-inventing the wheel when so many great best practice ideas & initiatives already out there, & are freely available during the course of this conference.
John Connolly, Head of Innovation - British Gas UK (Senior leadership 3 years, in customer service for 13 years)

A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service.
Emil Seyfferdt, Retail & Contact Center Development Manager - Emirates Airlines UAE (20 years in the industry)

This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want. All you have to do is communicate with people. There is fun, too!
Mine Ozkut, Business Development & New Operations Division Head - Global Bilgi Turkey (16 years in the industry)

It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ? It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips, this is the right place you should be
Erbil Topgul, Call Center Line Manager - B/S/H/ (6 years in the industry)

It's a great experience in terms of networking. we meet people from all over the world, better said, we meet the best of customer service from all over the world
Carla Basilio, Head of Customer Experience Management - Portugal Telecom (7 years at biggest telecom in Portugal)

It's a great way of meeting people from other countries & other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies & contact centers are up to & to get some very good ideas that you can decide to implement yourself & raise your own bar.
Pedro Gomes, VP Multilingual Operations - Teleperformance Portugal (15 years in the industry)

The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry
Joaquim Costa, Customer Service Improvement Manager - Optimus Portugal (15 years in contact centers)

Yes as it is the most prominent & inclusive in the industry, & covers not just one country or region but the whole world
Vala Marcou, Communications Manager - Mellon Group of Companies Greece (12 years in the industry)

This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry? I do not attend any other conferences or events anymore!
Tamsin Bradford, Head of Consulting & Support - Softline Pastel South Africa (12 years in the industry)

... and there's even more ... we have hundreds like this!!

Details available soon. for now book the dates in your schedule: July 1st-5th 2013. Vienna, Austria!

Source: http://www.contactcenterworld.com/html/ev/ev_6e18ad9a5c0042f5b23d52185b5e0af4.aspx

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